Returns & Exchanges

At URBAN EXCESS, we want you to be completely satisfied with your purchase, which is why we offer a 28-day return window for all unused items in their original packaging. Please ensure all tags remain attached to qualify for a full refund or exchange.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Securely pack your items in the original shipping box or a suitable alternative, ensuring all original labels and tags are included.

• 3.
  Ship the Item

  Generate and print your prepaid shipping label from the portal, then drop off the package at your nearest authorized courier location.

• 4.
  Receive Your Refund

  Once our warehouse team inspects and approves your return, your refund will be processed back to your original payment method within 5-10 business days.